Order Cancellation Policy

Order Cancellation

We understand that plans change. If you need to cancel your order, we've made the process simple and hassle-free.

1. Cancellation Eligibility

You can cancel your order if:

• Order has not been dispatched yet
• Cancellation is requested within 24 hours of order placement
• Order status is "Pending" or "Processing"

Note: If your order has already been dispatched, you cannot cancel it. Instead, you can refuse delivery and initiate a return.

2. How to Cancel an Order

Option 1: Self-Service via Account

1. Log in to your Sasyajalakam Roots account
2. Go to "My Orders" section
3. Find the order you want to cancel
4. Click "Cancel Order" button (if order hasn't dispatched)
5. Confirm cancellation when prompted
6. You'll receive confirmation email immediately

Option 2: Contact Support

If you cannot access your account, contact our support team:

• Email: info@sasyajalakamroots.com
• Phone: +91-9876-543-210
• Provide: Order number and reason for cancellation

3. Cancellation Timeline

• Request Submitted: Within 24 hours of order
• Processing Time: 1-2 hours for confirmation
• Confirmation Email: Sent immediately after approval
• Refund Initiation: Within 24 hours of cancellation
• Refund to Account: 2-5 business days (depends on bank)

4. Refund for Cancelled Orders

When an order is cancelled, the refund includes:

• Full product price
• Applicable taxes/GST
• Any discounts or coupons applied
• Original shipping charges paid (if applicable)

Refund Methods:

• Online Payments: Refunded to original payment method (card/UPI)
• Wallet Payments: Refunded to wallet account
• COD Orders: Refunded via bank transfer (you provide bank details)

5. Non-Cancellable Orders

Orders CANNOT be cancelled if:

• More than 24 hours have passed since order placement
• Order has already been dispatched
• Order status shows "Shipped" or "Out for Delivery"
• Order has already been delivered
• 30 days have passed since order confirmation

For dispatched orders: You can refuse delivery when the package arrives, and initiate a return through our return process.

6. Partial Cancellation

If your order contains multiple items, we currently do not support partial cancellation. You must cancel the entire order and place a new order for the items you want to keep.

7. Bank Processing Time

The refund timeline after cancellation:

• We Process: Within 24 hours (shows in bank queue)
• Bank Processes: 2-5 business days (depends on your bank)
• Visible in Account: Usually 3-7 days total

If refund hasn't appeared after 7 days, please contact us with your order number.

8. Cancellation Confirmation

After cancellation is approved, you'll receive:

• Cancellation confirmation email
• Refund reference number
• Expected refund timeline
• Cancellation status in your account

9. Special Circumstances

Already Dispatched Orders

If your order has already shipped but you still want to cancel:

• Refuse delivery when the package arrives
• Or accept and initiate a return within 7 days
• Return shipping charges may apply if you accept and then return

Duplicate Orders

If you've placed the order twice by accident:

• Contact us immediately
• Provide both order numbers
• We'll process duplicate cancellation as priority

10. Changed Mind Clause

If you simply changed your mind:

• Must request cancellation within 24 hours
• Order must not be dispatched
• You'll receive full refund including shipping charges

11. Cancellation vs. Return

12. Need Help Cancelling?