We're Here to Help
Your satisfaction is our priority. If you have any complaints, concerns, or grievances
regarding our products or services, we have a dedicated grievance redressal mechanism in
place to address them promptly and fairly.
1. Types of Grievances We Handle
- Product quality issues
- Defective or damaged products
- Delayed or non-delivery of orders
- Payment-related issues
- Refund and return disputes
- Service complaints
- Website functionality issues
- Billing discrepancies
- Data privacy concerns
- Any other customer concerns
2. Grievance Officer Contact
3. How to File a Complaint
Option 1: Online Complaint Form (Below)
Fill out the online form on this page and submit. We'll acknowledge receipt immediately.
Option 2: Email
Send detailed complaint to info@sasyajalakamroots.com with:
- Order number
- Date of issue
- Description of problem
- Supporting documents (photos, receipts)
Option 3: Phone
Call us directly at +91-9876-543-210. Have your order number ready.
Option 4: Written Letter
Send registered mail to our office address with complete details and supporting
documents.
4. Complaint Resolution Timeline
- Acknowledgment: Within 24 hours of complaint
- Investigation: 3-5 business days
- Resolution Proposal: Within 7-10 days
- Implementation: Varies by issue type (1-30 days)
5. Our Commitment
- Every complaint will be treated with utmost seriousness
- Fair and impartial investigation of all grievances
- Prompt response to all communications
- Transparent resolution process
- No discrimination or retaliation for filing complaints
- Confidentiality of personal information
6. Escalation Process
If you're not satisfied with the resolution:
- Level 1: Grievance Redressal Officer review (5 days)
- Level 2: Senior Management review (5 days)
- Level 3: Request for mediation (can be initiated)
7. Documentation & Evidence
Please provide the following if applicable:
- Order number and date
- Payment confirmation
- Delivery receipt/tracking details
- Product photographs (for damage/defect complaints)
- Product packaging (if possible)
- Any correspondence with our team
- Invoice or receipt
8. Compensation & Resolution Options
Possible outcomes include:
- Full or partial refund
- Free replacement product
- Free shipping/expedited delivery
- Store credit
- Compensation for actual loss (in justified cases)
9. Consumer Protection Acts
Your rights are protected under:
- Consumer Protection Act, 2019: For grievance redressal
- E-Commerce Rules, 2020: For online transactions
- Information Technology Act, 2000: For data protection
10. Consumer Commission
If you're still not satisfied, you can file a complaint with:
District Consumer Commission
Your District Consumer Protection Authority
Or visit: https://consumer.gov.in
Note: File within 2 years of the cause of action
Important: Please try to resolve issues with our customer service team
first. Most issues can be resolved quickly without formal complaints.
