Return Policy

Easy Returns & Exchanges

We stand behind our products! If you're not completely satisfied with your purchase, we make it easy to return or exchange items. Here's how our return process works.

1. Return Eligibility

You can return a product if:

• Item is returned within 7 days from the date of delivery
• Product is unused and in original, unopened packaging
• Packaging and seals are intact and unbroken
• All accessories and documentation are included
• Product shows no signs of wear or damage from customer use
• For herbal products, caps/seals must be completely unbroken

2. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Herbal products with broken seals or tampered packaging
• Items returned after the 7-day window
• Products damaged due to customer mishandling
• Items without original packaging or identification
• Custom or personalized products
• Clearance or final sale items
• Gift cards or store credits

3. Return Process

Step 1: Initiate Return Request

Contact us within 7 days of delivery:

• Email: info@sasyajalakamroots.com
• Phone: +91-9876-543-210
• Provide order number and reason for return

Step 2: Receive Return Authorization

Our team will verify eligibility and provide:

• Return authorization number (RMA)
• Return shipping address
• Shipping instructions

Step 3: Ship Product Back

Pack securely and ship to us:

• Use a trackable shipping service
• Clearly mark the RMA number on the box
• Keep tracking number for your records
• Return shipping cost is borne by customer (unless due to our error)

Step 4: Quality Inspection

Upon receipt, we inspect the product for:

• Condition and completeness
• Original packaging integrity
• Seal/cap status (for herbal products)
• Matching order details

Step 5: Approval & Refund

After verification:

• Refund approved (or partial refund if applicable)
• Confirmation email sent
• Refund processed to original payment method
• 2-5 business days for bank credit

4. Return Address

Always mention your RMA (Return Authorization) number clearly on the package.

5. Return Timeline

• Return Request Window: 7 days from delivery
• Return Shipping: 3-7 days (your cost)
• Inspection Time: 1-2 days after receipt
• Refund Processing: 24 hours after approval
• Bank Credit: 2-5 business days
• Total Time: 10-20 days in most cases

6. Exchange Option

Prefer an exchange over a refund? Great!

• Request exchange instead of refund
• Faster processing (7-10 days)
• Free return shipping if due to our error
• Same size/variant or different product available

7. Return Shipping Costs

Return shipping is FREE if:

• We sent you the wrong item (our error)
• Product received is damaged or defective
• Item doesn't match product description

Return shipping cost borne by customer if:

• Customer changed mind about the product
• Product doesn't meet personal expectations
• Customer preference return

8. Refund Amount

Full refund includes:

• Product price
• Applicable taxes/GST
• Any discounts or offers

Note: Original shipping charges are NOT refunded for customer-initiated returns.

9. Defective or Damaged Products

If you receive a defective or damaged product:

• Report within 24 hours of delivery
• Provide photos of damage/defect
• We'll arrange replacement or refund
• FREE return shipping covered by us
• Replacement shipped immediately

10. Condition Requirements

For acceptance of return, the product must be in:

• Original Packaging: Unopened and intact
• Seals & Caps: Completely unbroken (especially for herbal/powdered products)
• No Signs of Use: Product looks brand new
• All Accessories: Included in return
• Documentation: Original invoice/receipt included

11. Return Refusal

We may refuse return and send the package back if:

• Return is made outside the 7-day window
• Product seals/packaging are broken
• Evidence of use is visible
• Accessories or documentation are missing
• Damage is customer-caused

12. Refund Methods

• Online Payments (Card/UPI): Refunded to original payment method
• Wallets: Credited back to wallet account
• Cash on Delivery: Bank transfer (you provide bank details)

Processing Time: 2-5 additional business days after refund is initiated.

13. Contact for Returns