Overview
Sasyajalakam Roots ("we," "us," "our," or "Company") respects your privacy and is
committed to protecting your personal data. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you visit our website, make
purchases, and use our services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone
number, date of birth, password
- Order Information: Shipping address, billing address,
order history, payment details
- Contact Information: Email, phone, messages sent
through contact forms
- Review & Feedback: Product reviews, ratings, feedback,
and comments
- Newsletter: Email address for newsletter subscriptions
1.2 Information Collected Automatically
- Device Information: Browser type, IP address,
operating system, device type
- Usage Data: Pages visited, time spent, click patterns,
referral source
- Cookies & Tracking: Session cookies, persistent
cookies for analytics
- Location Data: Approximate location based on IP
address (not precise)
1.3 Third-Party Information
- Payment information from Razorpay (we don't store full card details)
- Shipping information from logistics partners
- Analytics data from Google Analytics
2. How We Use Your Information
We use the collected information for:
- Order Processing: Processing purchases, payments, and
shipments
- Communication: Sending order confirmations, shipping
updates, customer support
- Account Management: Creating and managing your
account, password resets
- Marketing: Sending promotional emails, offers (only if
you opt-in)
- Analytics: Analyzing website usage, improving user
experience
- Fraud Prevention: Detecting and preventing fraudulent
transactions
- Legal Compliance: Fulfilling legal obligations and
regulatory requirements
- Customer Service: Responding to inquiries and
resolving issues
3. Data Sharing & Disclosure
We may share your information with:
3.1 Service Providers
- Razorpay: Payment processing (cards, UPI, wallets)
- Logistics Partners: Delivery service providers
- Email Service Providers: For sending newsletters and
communications
- Analytics Providers: Google Analytics, web analytics
tools
3.2 Legal Requirements
We may disclose information when required by law, court order, or government request, or
if we believe in good faith that such disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect personal safety
3.3 No Sale of Data
We do NOT sell, trade, or rent your personal information to third parties for their
marketing purposes.
4. Data Security
We implement comprehensive security measures to protect your personal information:
- SSL/TLS Encryption: All data transmitted between your
browser and our server is encrypted
- PCI DSS Compliance: Payment data is handled in
compliance with PCI Data Security Standard
- Secure Infrastructure: Firewalls, intrusion detection
systems, regular security audits
- Access Controls: Limited employee access to personal
data on need-to-know basis
- Payment Security: Card details processed by Razorpay;
we don't store full card information
However, no method of transmission over the internet is 100% secure. While we strive to
protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for the following periods:
- Account Data: For as long as your account exists
- Order Data: For 7 years (for tax and legal compliance)
- Payment Data: Only transaction reference; details
stored by Razorpay
- Marketing Emails: Until you unsubscribe
- Analytics Data: For 26 months (Google Analytics
default)
You may request deletion of your personal data at any time, subject to legal retention
requirements.
6. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
we hold
- Right to Correction: Request correction of inaccurate
information
- Right to Deletion: Request deletion of your personal
data (subject to legal requirements)
- Right to Opt-Out: Unsubscribe from marketing
communications anytime
- Right to Data Portability: Request your data in a
portable format
- Right to Withdraw Consent: Withdraw consent for data
processing (with limited exceptions)
To exercise any of these rights, please contact us at info@sasyajalakamroots.com
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Session Cookies: To keep you logged in and maintain
cart data
- Persistent Cookies: To remember your preferences and
login information
- Analytics Cookies: Google Analytics to understand user
behavior
- Marketing Cookies: To track conversions and show
relevant ads
You can control cookies through your browser settings. Disabling cookies may affect
website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their
privacy practices. We encourage you to review the privacy policies of any third-party
sites before providing personal information.
9. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly
collect personal information from children. If we become aware that a child has provided
us with personal information, we will take steps to delete such information and
terminate the child's account.
10. International Data Transfers
Your information is stored and processed in India. If you access our website from
outside India, your data will be transferred to India. By using our website, you consent
to such transfer.
11. Policy Changes
We may update this Privacy Policy from time to time. Changes will be posted on this page
with an updated "Last Updated" date. Your continued use of the website after changes
constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact
us:
