Shipping & Delivery Policy

Overview

We are committed to delivering your orders efficiently and safely. This policy outlines our shipping practices, delivery timelines, and associated charges.

1. Delivery Areas

We currently deliver across India to:

• All states and union territories
• All PIN codes in India (including remote areas)
• Areas accessible by standard logistics partners

Note: Some remote or high-altitude areas may have extended delivery times (7-14 days) or restricted services.

2. Delivery Timeline

Standard Delivery (India)

• Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata): 2-3 business days
• Tier 1 Cities: 3-4 business days
• Tier 2 Cities: 4-5 business days
• Remote/Rural Areas: 5-7 business days

Processing Time

Orders are processed and dispatched within 24-48 hours of confirmation. Delivery timeline starts from the dispatch date.

Holidays & Weekends

Delivery timelines do not include weekends and public holidays. Orders placed during holidays will be processed on the next business day.

3. Shipping Charges

Standard Shipping Rates

Free Shipping Conditions

• Order subtotal of ₹499 or more
• Products marked as "Free Delivery"
• Promotional offers (as specified at time of offer)

4. Order Tracking

Once your order is dispatched, you will receive:

• Dispatch notification via email and SMS
• Courier partner details
• Unique tracking number (AWB)
• Real-time tracking link

You can also track your order anytime by:

• Logging into your account and checking order status
• Using the tracking link sent via email
• Visiting the courier partner's website with the tracking number

5. Delivery Partners

We partner with reliable logistics providers including:

• Shiprocket
• DHL/TCI Express
• Professional Couriers
• Other certified logistics partners

Note: The logistics partner is chosen based on location and order value to ensure fastest delivery.

6. Packaging & Handling

We take utmost care in packaging:

• Products are packed in sturdy boxes with protective padding
• Fragile items are wrapped securely to prevent breakage
• All boxes are sealed with tamper-evident tape
• Order details and tracking information included inside
• Products are insured against damage during transit

7. Delivery Attempts

Our logistics partners will attempt delivery:

• First Attempt: On the scheduled delivery date
• Second Attempt: Next business day if you're unavailable
• Third Attempt: Final attempt; parcel will be returned if unsuccessful

Important: It is your responsibility to ensure someone is available to receive the package. You can contact the delivery partner directly to arrange a convenient time.

8. Address Verification

Before checkout, ensure:

• Address is complete with house number and street name
• Recipient's name and contact number are correct
• PIN code is accurate
• Landmarks are mentioned (if in an apartment complex)

Incomplete addresses may cause delivery delays or return of the package.

9. Lost or Damaged Shipments

If your shipment is lost:

• Contact us immediately with tracking number
• We will file a claim with the logistics partner
• A replacement will be sent or full refund issued
• Process typically takes 10-15 days

If package arrives damaged:

• Refuse delivery and report immediately (within 24 hours)
• Provide photos of damaged packaging and contents
• We will arrange replacement at no cost
• Return shipping will be covered by us

10. Change of Delivery Address

You can request a change of delivery address if:

• Order is not yet dispatched (contact within 2 hours of order confirmation)
• New address is in the same delivery area (courier limitation)

Once dispatched, address changes are not possible. You'll need to refuse the delivery and initiate a reship (return shipping charges apply).

11. Non-Deliverable Situations

If the package cannot be delivered due to:

• Incomplete or incorrect address
• Recipient refusing delivery
• Area being inaccessible

The package will be returned to us. You can:

• Provide a corrected address for re-shipment (charges apply)
• Request a refund (refund will be processed minus original shipping charges)

12. Signature & ID Verification

The delivery partner may ask for identity verification (photo ID) before handing over the package. This is done to prevent unauthorized delivery and protect against parcel theft.

13. Contact for Shipping Issues